General Questions
- How can I reach out to customer service regarding my order?
- How can I get in touch with Minecraft regarding the game or my membership?
- How long does it take for Customer Service to respond to my inquiries?
- What is your privacy policy?
- How can I unsubscribe from Minecraft Shop marketing emails?
- Can I receive a donation from Minecraft Shop for my charitable event?
Ordering Information
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
- How can I place my order?
- I want to purchase an item that is out of stock. Can this be done?
- Why was my order canceled?
- I got a back-in-stock email, but it sold out again. Can I still buy it?
Personalization Policy
Shipping, Order Tracking and Delivery information
- When will I receive my item?
- Where do you ship from?
- Do you ship internationally?
- What is your general shipping policy?
- My order says it has shipped, but the tracking information hasn’t updated
- Can I combine multiple orders to save on shipping?
Cancellations and Changes
- I just placed my order; can I cancel it?
- Can I change the address on my order after it has been submitted?
- How can I update my address if a shipping label has been created?
- I ordered the wrong size, color, or quantity. Can you update my order?
- Can I add another item to my order after it’s been placed?
Returns and Exchanges
- Can I return my order?
- Why can’t I return a personalized item?
- Can I return an item I bought where the proceeds go towards a charitable cause?
- How long does it take to receive a credit on my return?
- Do I get a full refund on my return?
- Do I have to pay for the return shipping label?
Payment Information
Coupon Codes and Discounts
- Do you offer discounts for veterans or active military?
- I signed up for the newsletter, but I never received my welcome discount
- How can I apply a coupon or discount code to my order?
- Why didn’t my discount code apply to my whole order?
- Can I use multiple discount codes in my order?
- Can I add a discount code after placing my order?
Gift Cards
- Does Minecraft Shop offer Gift Cards?
- I just received an eGift Card. How do I use it?
- What should I do if I haven’t received the email with my eGift Card details?
- Do Minecraft Shop eGift Cards expire?
- When is the eGift Card sent to the recipient?
- What can my Minecraft Shop E-Gift Card not be used for?